We want you to love your purchase from Blaqke Elegance. If something isn’t right, we’re here to help.

Eligibility for Returns

We accept returns on eligible goods within 14 days of delivery. To qualify for a refund:

• The item must be unused, unworn, and in its original packaging
• You must provide proof of purchase (such as your order confirmation email or receipt)

Custom-made or personalized items (including handmade candles or made-to-order clothing) are non-refundable, unless the item is damaged or defective upon arrival.

How to Request a Return

1. Email us at [email protected] within 14 days of receiving your order.
2. Include your order number, reason for return, and any relevant photos (for damaged items).
3. We will respond with a return shipping address and instructions.

Refund Process

Once we receive and inspect your returned item, we will notify you by email to confirm:

• That your return was received
• Whether your refund was approved

If approved, your refund will be processed within 7 business days to your original payment method.

Return Shipping

• You are responsible for the cost of return shipping
• We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items
• Shipping costs are non-refundable (unless the item is defective)

If you are approved for a refund (excluding defects), the cost of return shipping will be deducted from your refund total.

Non-Returnable Items

• Customized or made-to-order products
• Sale or clearance items
• Used or damaged products not due to our error

If you have any questions about returns or need help with your order, contact us at:
📧 [email protected]m